SpecFab Customer Service

Meet the Eagle MHC SpecFAB Customer Service Team

Your Eagle Account Specialist is Here to Help

Abby O’Grady

SpecFAB Account Specialist

Call: 800-441-8440, ext. 2786
Email: aogrady@eaglegrp.com

Kim Flach

SpecFAB Account Specialist

Call: 800-441-8440, ext. 3016
Email: kflach@eaglegrp.com

SpecFAB Customer Service specializes in coordinating and servicing your custom fabrication order from start to finish.  Services include follow-up on submittal drawings and subsequent approvals, organizing receipt of buyouts, managing timelines for consolidations and deliveries, and addressing any issues or concerns that come up as your custom order makes its way through Eagle’s detailed manufacturing process.   

Helpful hints from our team:

Abbie and Kim have been a part of the Eagle Group family for over 26 and 18 years respectively.  Here are some helpful hints they have to offer to make sure your orders are processed in a timely manner.

  • Approved drawings should be attached to your approval email and sent to aogrady@eaglegrp.com and/or kflach@eaglegrp.com as instructed in the submittals email. Sending them to another source can cause a delay.
  • Make sure all verifies have been addressed on the drawing including makes and models.
  • If you have a ship date/ install date needed – please let us know .
  • When the order is placed please provide the contact who should be receiving the drawings for approval. 
  • If you have customer property that needs to be sent to Eagle:  Please send to the following address:

Eagle Group
Attn: Abbie/Kim – C# ___________/Job Name
100 Industrial Blvd
Clayton, DE 19938

Customer Service Hours

Monday – Friday
7:00 am to 5:00 pm

We are committed to giving you the kind of service you need and expect. We believe in working closely with our customers and we’re willing to adapt our services to respond to the shifting priorities of this industry.

For standard orders and customer service,
contact your dedicated Eagle Account Specialist